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Have a question, issue, or just want to say hello? We respond to every message within 24 hours.

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General Support

Questions about the extension, features, or how something works.

support@tubevd.com
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Billing & Subscriptions

Payment issues, refund requests, or subscription changes.

billing@tubevd.com
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Legal & Privacy

DMCA notices, privacy requests, or legal inquiries.

legal@tubevd.com
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Partnerships

Affiliate program, collaborations, or business inquiries.

partners@tubevd.com

Registered Company

Namaa Global LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
United States of America

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Frequently asked questions

Why isn't TubeVD detecting any videos on the page? ▾
Make sure you've played the video first. TubeVD detects videos when they're actively loading. Try hovering over the video player — the download button should appear. If it doesn't, try refreshing the page and playing the video again.
Why doesn't TubeVD work on YouTube? ▾
TubeVD intentionally does not support YouTube downloads out of respect for YouTube's Terms of Service. TubeVD works on Facebook, Twitter, Vimeo, Dailymotion, Instagram, TikTok, and 1,000+ other sites.
How do I get a refund? ▾
We offer a 30-day money-back guarantee on all Premium purchases. Simply email billing@tubevd.com within 30 days of your purchase with your order details and we'll process your refund immediately.
Can I use my Premium license on multiple devices? ▾
Yes! Your Premium subscription works on any Chrome browser where you're signed in with your TubeVD account. You can use it on as many devices as you like.
Is TubeVD safe and private? ▾
Absolutely. TubeVD does not track your browsing history or the videos you download. All download data is stored locally in your browser. We do not sell your data to anyone. You can review our full Privacy Policy for details.
How do I cancel my subscription? ▾
You can cancel anytime from your account dashboard. Your Premium access continues until the end of your current billing period. You will not be charged again after cancellation.