Frequently Asked Questions

TubeVD is a Chrome browser extension that lets you download videos directly from websites like Facebook, Twitter, Vimeo, Dailymotion, Instagram, TikTok, and 1,000+ other sites. A download button appears automatically when you hover over any video.

TubeVD works on 1,000+ websites including Facebook, Twitter / X, Vimeo, Dailymotion, Instagram, TikTok, Reddit, Twitch, LinkedIn, and thousands of other video-hosting sites.

Note: TubeVD intentionally does not support YouTube out of respect for their Terms of Service.

TubeVD intentionally does not support downloading videos from YouTube. This is a deliberate policy decision to respect YouTube's Terms of Service. TubeVD works excellently on all other major video platforms.

Free plan: 5 downloads per day, up to 720p quality.

Premium plan: Unlimited downloads, 4K & 8K quality, MP3 audio extraction, batch download, full download history, and priority support.

Yes! TubeVD is a Chrome extension, so it works on any operating system that supports Chrome: Windows, macOS, Linux, and Chromebooks.

Try these steps:

1. Make sure the video is playing first — TubeVD detects videos that are actively loading.

2. Hover your mouse over the video player — the button appears on hover.

3. Refresh the page and play the video again.

4. Disable other extensions temporarily to check for conflicts.

If the issue persists, contact support@tubevd.com.

Some websites use time-limited download links that expire quickly. Try hovering over the video, letting it buffer for a few seconds, then clicking Download. This ensures TubeVD captures the freshest, most valid link.

When you click the Download button on a video, a quality picker will appear showing all available formats (HD, SD, 4K, MP3). Simply select the one you want. 4K and MP3 extraction require a Premium subscription.

Videos are saved to your browser's default download folder. You can change this in Chrome Settings → Downloads → Location.

Yes! Your Premium subscription works on any Chrome browser where you're signed in with your TubeVD account. There's no device limit.

TubeVD Premium is billed either monthly or annually. Payments are processed securely by Stripe. Your subscription renews automatically until you cancel. You can cancel anytime from your account dashboard.

We offer a 30-day money-back guarantee. Email billing@tubevd.com within 30 days of your purchase with your order details and we'll refund you immediately. See our full Refund Policy.

You can cancel anytime from your account dashboard under Billing settings. Your Premium access continues until the end of your current billing period. You will not be charged again after cancellation.

Absolutely. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your credit card details on our servers.

Yes! Email billing@tubevd.com and we'll switch your plan and apply a pro-rata credit for the remainder of your current period.

TubeVD is designed for personal archiving and fair use. The legality of downloading videos depends on the content, the platform's terms of service, and your local laws. Always ensure you have the right to download content before doing so. TubeVD is a tool — users are responsible for how they use it.

No. TubeVD does not track your browsing history or the URLs of videos you download. All download data is stored locally in your browser. We do not sell your data to anyone. See our full Privacy Policy.

No. TubeVD is an independent product made by Namaa Global LLC. It is not affiliated with, endorsed by, or connected to YouTube, Facebook, Twitter, Vimeo, or any other platform.

Email privacy@tubevd.com with your request. We will delete your account and all associated data within 30 days.